What is your returns policy? As all products are personalized, we are unable to accept returns. If you feel your order faulty in any way, we ask for proof, eg a photo, of your complaint. We review it and will ideally re-make the bad items or refund you.
How do I get in touch with someone if I have a problem with my order? Once you place your order online, an account manager handles the process, including any complaints you might have. If you feel you are not getting a satisfactory response, kindly firstname.lastname@example.org with your order # and complaint details. We will then review it. My order arrived and the print quality is unacceptable - what do I do? You are protected by our guarantees so don’t worry. We have quality checking procedures in place to minimise the chance of products being despatched with poor quality print. However, in the unlikely event that print quality is poor, simply contact your account manager
My order arrived and the products are damaged - what do I do? You are protected by our guarantees so don’t worry. At the time of despatch, our checking procedures ensure your products are in good condition. Should your order arrive in a damaged state, then it was likely caused during transit. If this happens, remove the damaged units and we will arrange a refund for them or replace at no extra cost.What if I receive more or less than I ordered? We strive to ship you the exact quantity you order. However, due to occasional variations in the identification process, an underrun of an order quantity may occur. We will arrange a refund against the fewer number of units or send more at no cost to you.
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